NeuronCxAI Harness for CRM, CX and Automations
NeuronCx is an AI harness that goes beyond SaaS silos, built for customer acquisition, engagement and retention. It is grounded in your enterprise ontology, so agents act on your own locations, services and rules, and hand over to your team when a person is needed. Your data layer and custom workflows run in your own cloud and change at your own pace.
Select a card to highlight that part of the harness.
Agents read your locations, services, prices and rules from one shared model of your business, so every action matches how you actually work.
Orchestration routes each customer event to the right agent, which qualifies, books, collects payment, follows up or runs a campaign.
Every action passes your guardrails and policies first. Cases outside them go to your team with the full context.
Each step writes back to one customer record, so profile, history and the next step stay current for every agent and team member.
The data layer, agents and custom workflows run inside your own cloud account instead of a shared SaaS tenant.
Outcomes feed back into your ontology and policies, so the harness gets better each cycle, on a schedule your team controls.
What it runs
One platform for CRM, AI workflows and marketing automation
Three things every episode needs: a record that remembers, workflows that do the work, and campaigns that bring customers back. NeuronCx runs all three from one place.
Multi-location CRM, one record per customer
Visit history, campaign responses, chat threads and call recordings in one place. Your central team sets services, prices and campaigns once, and each location runs its own day-to-day operations.
AI workflow automation that finishes the job
Something happens, the platform works out who should handle it, and carries the job through to a finished action. A booking made, a record updated, a callback placed with the reason attached.
WhatsApp marketing automation that knows what each customer just did
Segments built from real conversations, not form fills. WhatsApp and voice from one place, with separate numbers so a promotion never interrupts a booking.
Bot swarm for WhatsApp automation
Bot swarm: agents for customer engagements, each with one job
When a customer messages your WhatsApp chatbot, the request often needs several things done: reading a document, pricing the tests, booking a slot and taking payment. Each step has its own agent, and they all work from the same customer record.
Prescription understanding
When a customer sends a photo of a prescription, prescription reading AI picks out each test written on it. It gives each one a confidence score, and anything under 80 percent goes to your team to check before it's saved.
Diagnostic counselling
Looks up each test in your own test list, only the ones you bill for in that case, and gets the current price at the customer's branch. Your front desk then has a priced list to work from instead of typing it all in.
Appointment assistance
Patients send a photo. Every prescribed test is picked out, anything unclear goes to a person, and the rest moves straight to pricing.
Payment services
Once the booking is made, it sends a WhatsApp payment link through Razorpay. If the customer asks for the link again, they get the current one, a new one if it has expired, or a note that they've already paid.
Student transcript assessment
Students send their school or diploma transcripts to your admission chatbot. The agent asks for documents in the order you set, such as the application fee first, and enters the marks in your admissions CRM. Counsellors can see who qualifies before they call.
Identity and KYC
Students and customers send their Aadhaar or a photograph in the chat. The agent checks that it's a document you accept and enters the details in their record, so your team doesn't have to type them out.
One transaction, many carts
Platforms built on a leads and opportunities model start a fresh row for every new opportunity. The second scan, the follow-up consult and the annual check all arrive as strangers, and the history sits somewhere a person has to go looking for. Here the cart carries the lifecycle and the transaction carries the relationship.
One transaction, many people
A customer record that stops at one person loses the attendant who booked, the parent who pays and the dependent who was actually seen. All three are part of the same transaction, so all three sit inside it.
Hover or select a role to see where it sits.
AI Workflow Automation
Most workflow automation stops once the first message is sent. NeuronCx workflows keep going. They check your rules, send the payment link on WhatsApp, follow up until the customer pays, and bring in your team only when a decision needs a person. Pick an event below to see customer service automation run from start to finish.
Pick an event and watch it travel through.
Illustrative run, not live data.
Acquire. Engage. Retain. Autonomously.
NeuronCx rethinks CRM, marketing automation and omnichannel CX for the agentic era. Customer data from your channels, apps and back office is stitched into one live profile, ready for every agent and campaign to act on. Agents carry out the work end to end, analytics track every outcome, and clear triggers bring in your team at the moments that need a human.
Omnichannel CX
Omnichannel CX that keeps one thread across every channel
Workflows
CRM workflow automation that finishes the job, not just the first step
Ontology
An ontology that gives every agent the same picture of your business
Bot swarm
Agents that each own one job: book, pay, read, update
Episodic engagements
Episodes that keep every visit, cart and family member in one place
Omnichannel CX Omnichannel CX that keeps one thread across every channel